Privacy Policy
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://diviextended.com
Definitions
Service: Service is the https://diviextended.com website operated by Elicus Technologies Private Limited
Personal data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies: Cookies are small files stored on your device (computer or mobile device).
Information collection and use
We collect several different types of information for various purposes to provide and improve our Service to you.
Type of data collected
Personal data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Name
- Email address
- Telephone number
- Address
- Cookies and usage data
Usage data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
The user’s IP can also be collected from the server where the download of the purchased product has been made.
Tracking and cookies data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tag, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not enable cookies, you may not be able to use some portions of our services.
Examples of cookies we use:
- Session cookies: We use Session Cookies to operate our Service. We will use your data to suggest products or offers based on the profile you create based on your purchase history, the products you view when you browse our platforms, or the products you leave in your cart when you do not finish the purchase process.
- Preference cookies: We use Preference Cookies to remember your preferences and various settings.
- Security cookies: We use Security Cookies for security purposes.
Use of data
We use the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
How can you opt out, remove or modify information you have provided to us?
You can request to have your information removed by contacting us using email/contact us page/support ticket.
Please note that we may maintain information about an individual sales transaction in order to complete that transaction and for record keeping purposes.
General data protection regulation (GDPR)
We are a Data Controller of your information.
If you are from the European Economic Area, our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:
- We need to create your order which requires your personal information for creating your account.
- You have given us permission to do so
- The processing is in our legitimate interests and it’s not overridden by your rights
- For payment processing purposes
- To comply with the law
If you are a resident of the European Economic Area, you have certain data protection rights. In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the personal information we have on you
- The right of correction
- The right to objection
- The right of restriction
- The right to data portability
- The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area.
Tracking and cookies data
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Disclosure of data
Legal requirement
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Elicus Technologies Private Limited
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Google analytics
Google analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
PayPal
If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal website.
tawk.to
Live chat and Support platform is provided by tawk.to inc. Their privacy policy can be viewed at https://www.tawk.to/privacy-policy/
Behavioral remarketing
We use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
Google adWords: Google AdWords remarketing service is provided by Google Inc.
Twitter: Twitter remarketing service is provided by Twitter Inc.
Facebook: Facebook remarketing service is provided by Facebook Inc.
Mailchimp: Email remarketing service is provided by Mailchimp.
Support
We use Tawk.to to create support tickets and reply to customer queries. Our support team in a few cases may need access to the client website to perform a diagnosis and troubleshooting related to the products. We request our users to create an account on their website using our support email address based on this same domain and not share the password via support ticket or email. Once an email account is created on client website, we use forgot password option of the WordPress to create a password ang log in to the site. We do not save or keep the log in details saved and users are required to remove the account after troubleshooting is done.
Links to other sites
Our service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Transfer of data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Children’s privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Privacy policy changes
We may update our privacy policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this privacy policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Contact us
If you have any questions about this privacy policy, please contact us at [email protected]
You can also write to us at:
D9/83, Chitrakoot
Vaishali Nagar, 302021
Jaipur, India
This Privacy Policy was last updated on 2022-11-02.
