Dear Divi Extended Customer, regarding your request related to our products (Child Themes and Plugins), we provide necessary assistance for the setup and customization of our products. However, we’re sorry to say that it is not sure/promised that we’ll be able to resolve your issue/request entirely. Moreover, for customization requests, we might need access to your website. If this would be the case, then please make sure you grant us access to your site.
Note: Please provide your website access to our support team, only when they ask for it. If you’re having trouble installing our child themes, plugins, and layouts, and haven’t visited our documentation page, then we recommend you first visit that for any installation help.