Support

Please read this for customisation support

Dear Divi Extended Customer, regarding your request related to our products (Child Themes and Plugins), we provide necessary assistance for the setup and customization of our products. However, we’re sorry to say that it is not sure/promised that we’ll be able to resolve your issue/request entirely. Moreover, for customization requests, we might need access to your website. If this would be the case, then please make sure you grant us access to your site.

Note: Please provide access to your website to our support team, only when they ask for it.

As stated in the above points, we might need access to your site in order to resolve your issue. Therefore, when we request you to grant access, please don’t share your logging details in the message body or reply to the support ticket. Else, create a separate account using the email address provided by one of our support team members. So, he/she can be able to log-in to your website successfully without any security concerns.

COVID-19 update
Dear Divi Extended Customer,

We hope you’re doing well because the last few weeks have been rather exceptional and unpredictable for most of us as we face the propagation of the new coronavirus (COVID-19) globally. Furthermore, we need to assure you that DiviExtended’s products are up and running as usual. And we are here to help you with every problem or question you might have. You can reach us through our email hello@diviextended.com or creating a support ticket on this page.

However, to ensure the health and safety of our team members at Divi Extended, we’ve been working from home. Therefore, you might find some delays in responding to your request or queries. But, we’ll try our best to reach out to you as soon as possible, and find a solution to your problem.

We look forward to helping you.

Stay safe,
Team Divi Extended

Known issues

An error occurred while updating “Product Name”: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature – If you come across this error  during an update of Divi Blurb Extended and Divi Dental, you could download an updated version of the product for your account area and manually upload it via FTP or web based file manager.

Submit ticket

To submit a support ticket related to our product you’re using, please fill out the form below with the necessary details. Such as Name, E-mail Address, Product Name you’re having an issue with, URL of the website where the problem has occurred, and a simple, easy to understand, descriptive message about your issue.

Divi 4 header footer pack

Fill up your details to download the file

Please check your email for the download link.