What Is the Difference Between Single Site and Extended License?
Do You Provide Support for Installing Divi Child Themes and Plugins?
If you have a child theme or plugin purchased from other website, you can order our installation service.
Where Can I Find the Divi Extended Product Documentation?
What Is the Renewal Charge of the Annual Membership?
How Can I Upgrade From Single to Extended License?
Does the plugin come with its own license key?
How to contact your support team?
You may start a Live-chat in case of pre-sales enquiries and for product support requests please create a support ticket from support.diviextended.com.
Please note: For product support enquiries, please always mention the product name, and provide as much relevant information as possible(like screenshots, page URLs etc.) so that we can assist you better.
What happens to my website after one year if I have bought from Elegant themes?
What is included in the Divi Extended Lifetime Membership?
How can we share product suggestions and improvement requests?
If I have purchased a product from Elegant themes and now I have purchased the extended license from Divi Extended today, should I delete the version I have and upload it again or there is a different way to install the Divi Extended version?
Can we request an upgrade to an extended license even if the purchase was made on Elegant Themes?
Do you offer a free version or a trial of your products?
What is the difference between buying from Divi Extended and buying from Divi Marketplace?
Do you have any affiliate program?
If I have purchased the product from the Divi Marketplace, can I renew it from your site?
Do you charge any GST or Taxes?
How do I get to know about the next sale?
How to contact you for business-related enquiries?
What is your refund policy?
made within 14 days, we will happily issue a refund upon request. Please check here for the complete refund policy: https://diviextended.com/refund-policy/
From where I can download a purchased product again?
For our customers a Download link is also available on the ‘My Account’ area of our website. Users can log in using their email address which they have used to place the order and the password set during the order process.
Please note: A download made for each ordered product or any product in a subscription is monitored closely in order to ensure that a user is successfully able to download a product. We reserve the right to terminate the download access in case of download abuse.