Divi Extended Documentation
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Troubleshooting: Import Failed – Server Timeout & Batch Size Adjustment in Divi child theme
If you encounter an import failure while importing a Divi child theme, follow these steps to troubleshoot and resolve the issue:
1. Ensure Your Divi Theme is Up to Date
Before proceeding with any troubleshooting, make sure that:
- The Divi theme is updated to the latest version.
- The Divi Builder plugin (if installed separately) is also updated.
2. Check System Resources
When installing a child theme and importing demo content, additional server resources are required beyond the standard Divi theme requirements. Ensure that your hosting meets the following recommended limits:
| Setting | Recommended Value |
|---|---|
| PHP Version | 7.4 or later |
| Memory Limit | 256M or higher |
| Max Execution Time | 300 seconds or more |
| Upload Max Filesize | 64M or more |
| Post Max Size | 64M or more |
| Max Input Vars | 5000 or more |
If your hosting does not meet these requirements, you may need to adjust your php.ini file or contact your hosting provider for assistance.
3. Check .htaccess Protection
Sometimes, import failures happen due to .htaccess protection errors. To troubleshoot:
- Temporarily rename your .htaccess file (e.g., to .htaccess_backup) and try importing again.
- If the import is successful, review the .htaccess rules and remove any conflicting directives.
4. Review Error Logs
If the issue persists, check your error logs for details on the failure:
- If using cPanel, go to Metrics → Errors to view recent errors.
- Alternatively, check the wp-content/debug.log file (enable WP Debug mode if needed).
5. Contact Support
If you’re still experiencing issues, please contact us via our support portal and share the error log. This will help us provide a more tailored solution.